Accessible Digital Experience Statement

Accessibility Statement

Our commitment to accessible use

Illustration representing the start of an accessibility commitment statementWe are committed to creating an accessible digital experience for all users. This accessibility statement explains the measures we take to support inclusive use of our content and services, with a strong focus on WCAG 2.1 AA compliance. Our aim is to make information understandable, perceivable, and operable for as many people as possible, including people who use assistive technologies or need alternative ways to interact with online content.

We work to ensure that our website is designed with accessibility in mind from the start. This includes readable text, clear structure, sufficient contrast, and predictable navigation patterns. We also aim to reduce barriers that may affect people with visual, auditory, cognitive, or motor differences. In practice, this means we review layout choices, interaction methods, and content formatting so that the experience is more usable for everyone.

Design principles we follow

Illustration showing accessible content structure and emphasis stylesOur accessible web design approach includes semantic headings, descriptive links, and consistent page structure. We use bold text to emphasize important information when needed, and italic text to support subtle emphasis without affecting readability. Where appropriate, we also use underlined text to highlight key items, while keeping the overall experience clear and uncluttered.

We strive to support screen readers across major devices and browsers. This includes writing meaningful labels, using proper heading order, and ensuring that important content is available in text rather than being communicated only through images or visual cues. When visual content is used, we aim to provide appropriate alternative text or equivalent descriptions so that users of assistive technology can understand the same information.

Keyboard accessibility is another important part of our accessibility commitment. Users should be able to move through pages, menus, forms, and interactive elements using only a keyboard. We aim for logical tab order, visible focus indicators, and controls that can be activated without a mouse. This supports people who cannot use a pointer device and also benefits users who prefer keyboard-based interaction for speed or convenience.

Illustration representing screen-reader-friendly digital contentWe regularly consider how content behaves in real-world use, including zooming, screen magnification, and changes in browser settings. Our goal is to keep the digital experience usable when text is enlarged or when users rely on high-contrast modes. We also work to avoid unnecessary motion or flashing elements that could interfere with comfort or readability.

As part of our ongoing commitment, we review accessibility issues as they are identified and look for practical ways to improve. While we aim to meet WCAG 2.1 AA standards, accessibility is an ongoing effort and some areas may need refinement over time. We take accessibility concerns seriously and view them as an essential part of maintaining an inclusive digital presence.

Accessibility requests and support

If you experience difficulty accessing any part of the site, or if you need content in an alternative format, you may contact us with your accessibility request through the available contact methods provided elsewhere on the platform. Please include a description of the issue, the page or feature involved, and the type of assistance you need so that we can respond effectively.

Illustration showing accessibility request support and issue reportingWe encourage users to tell us about barriers such as inaccessible forms, missing labels, confusing navigation, or content that does not work well with assistive technology. These requests help us improve the accessibility of the site and better serve people with different needs and preferences.

Our goal is to make every accessible page easier to use, more consistent, and more dependable. We recognize that accessibility is not a one-time task but a continuing process of review, testing, and improvement. By focusing on accessible structure, keyboard navigation, and screen-reader support, we aim to provide a stronger experience for all visitors.

Illustration representing ongoing accessibility review and improvementThis accessibility statement will be reviewed periodically so it continues to reflect our current practices and priorities. We remain committed to improving the accessibility of our digital content and to supporting users who may need assistance in accessing information or completing tasks.

Crystalpalace Cleaners

Accessibility statement outlining WCAG 2.1 AA efforts, screen-reader and keyboard support, and how to request accessibility assistance.

Get a Quote

What Our Customers Say

Excellent on Google
4.9 (10)

Absolutely brilliant! The pride in cleaning shines through. I'd recommend to everyone.

Google Logo
J

Highly recommend this service. The team member was patient while we moved, cleaned the canopy and extractor fans extremely well, and left the kitchen pristine.

Google Logo
K

Amazing service from the very beginning. The cleaner provided a good value quote and the cleaning team left my home spotless.

Google Logo
L

Incredible service! The professionals were attentive and truly cared for our home.

Google Logo
C

We have been pleased with Crystal Palace Office Cleaners's three-hour cleaning every other week for several months. The quality of the products and the cleaner's punctuality and thoroughness are top-notch.

Google Logo
K

We received very courteous and friendly service from the cleaner. They went above and beyond, staying double their time since a colleague was unwell, so the property was as clean as always.

Google Logo
M

Booking the service was very straightforward, the cleaner arrived ahead of schedule, and the thoughtful call from the office before they left showed great customer care.

Google Logo
C

Excellent job by CrystalPalace-Cleaners! My house feels clean and cozy again. The efficient staff covered everything thoroughly. Their expertise left me impressed. I'll definitely return for future cleanings.

Google Logo
J

Crystal clear windows and an exceptionally reasonable price.

Google Logo
L

Wonderful cleaning service! The professional cleaner was prompt, amiable, and did a thorough job. The booking system was user-friendly and quick. Would recommend.

Google Logo
T

Get In Touch With Us.

Please fill out the form below to send us an email and we will get back to you as soon as possible.