UK Service Terms and Conditions

These Terms and Conditions set out the basis on which services are provided by the service provider to customers in the United Kingdom. By making a booking, placing an order, or otherwise accepting a quotation, the customer agrees to these service terms in full. They are designed to create a clear understanding of how the booking process works, when payment becomes due, how cancellations are handled, what liabilities are accepted or excluded, and how waste must be managed in line with applicable law.

These conditions apply to all domestic and commercial service appointments unless a separate written agreement states otherwise. References to “we”, “us”, and “our” mean the service provider. References to “you” and “your” mean the person, business, or organisation receiving the services. If any part of these terms of service is found to be unenforceable, the remaining parts will continue to apply. Nothing in these conditions affects your statutory rights.

We may update these service conditions from time to time to reflect changes in the law, operational practices, or the scope of our services. The version in force at the time your booking is accepted will apply to that appointment unless we expressly agree otherwise in writing. Customers are encouraged to read the full document before confirming a booking so that expectations are clear from the outset.

Bookings may be made through an approved booking method, including telephone, email, online request, or any other channel we make available. A booking is not confirmed until we issue written or electronic acceptance. We may request additional information before accepting a booking, such as access details, the nature of the work, any parking or entry restrictions, and any special conditions that could affect the service. You must ensure that all information provided is accurate, complete, and not misleading.

When we provide a quotation, it will usually be based on the details you supply at the time. If the information changes, or if the actual work required differs from the original description, we reserve the right to revise the quotation, amend the schedule, or decline the booking. The booking procedure is only complete when both parties have agreed the scope, price, and timing of the service. Late changes may result in additional charges or rescheduling.

You are responsible for ensuring that we can safely access the location at the agreed time. This includes arranging entry permissions, available parking where necessary, and any required keys, codes, or escorts. If our team is unable to begin the service due to lack of access, unsafe conditions, or missing information, we may treat the appointment as cancelled by you and apply the relevant cancellation fee. Repeated failed access may also result in refusal of future bookings.

All prices are stated in pounds sterling unless otherwise agreed. Unless expressly noted, prices may be quoted exclusive of VAT and other applicable taxes. Payment terms will be confirmed at the time of booking or on the invoice. In many cases, full or partial payment may be required in advance to secure the appointment. For recurring or project-based work, staged payments may apply. Payment terms form part of these service terms and are binding once the booking is confirmed.

Accepted payment methods may include bank transfer, card payment, direct debit, or another authorised method. We do not accept responsibility for delays caused by banking systems, card processors, or third-party payment platforms. If payment is not made by the due date, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also suspend or withhold further services until outstanding sums are paid in full. Any discount, offer, or promotional rate will apply only in accordance with its stated conditions.

Where a deposit is required, it is normally non-refundable unless we cancel the booking or the law requires a refund. Deposits help reserve time, labour, and equipment. The remaining balance, if any, is due on completion of the work or within the period stated on the invoice. If the service extends beyond the original scope because of extra work requested by you, the additional amount may be invoiced separately. Disputes about invoicing must be raised promptly and must not be used to withhold undisputed sums.

Cancellations must be made within the notice period stated in the booking confirmation. If no notice period is specified, a reasonable notice period will apply based on the nature of the work and the resources reserved. Where you cancel after we have allocated staff, booked equipment, ordered materials, or incurred travel costs, we may charge a cancellation fee to cover our losses. The fee may reflect the amount of notice given and any non-recoverable expenses incurred.

If you wish to rearrange the appointment, we may treat the request as a cancellation followed by a new booking, depending on availability. We will always try to accommodate changes where possible, but we are not obliged to do so. If you fail to attend, are unavailable, or do not provide access at the agreed time, this may be treated as a late cancellation or no-show. In such cases, the full charge or a substantial proportion of it may remain payable.

We may cancel or postpone a booking if circumstances beyond our reasonable control affect performance, including severe weather, staff illness, transport disruption, equipment failure, or safety concerns. We may also cancel if you fail to provide accurate information, if the site is unsafe, or if continuing would breach applicable law. If we cancel for reasons within our control, we will offer either a refund of any prepaid amount for unperformed services or an alternative date where reasonably possible. This forms part of our service agreement with you.

Our liability is limited to the extent permitted by law. We will use reasonable skill and care in providing the services, and we accept responsibility for direct loss or damage caused by our negligence or by breach of these terms, subject to any legal limits that apply. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law. These liability provisions are intended to be fair and proportionate.

We are not liable for indirect, consequential, or special losses, including loss of profit, loss of business opportunity, loss of anticipated savings, or reputational loss, unless such liability cannot legally be excluded. We will not be responsible for damage arising from inaccurate information provided by you, hidden defects, pre-existing faults, or circumstances that we could not reasonably have foreseen. You are responsible for protecting items of special value, including fragile, irreplaceable, or sentimental property, unless we have expressly agreed in writing to handle them.

Any claim for loss or damage must be notified to us as soon as reasonably practicable and, in any event, within a reasonable time after the event giving rise to the claim. You must give us a fair opportunity to inspect the issue, gather evidence, and, where appropriate, remedy the problem. Our total liability in relation to any single booking will not normally exceed the amount paid or payable for the specific service giving rise to the claim, except where the law requires otherwise. Nothing in these terms and conditions limits your rights under mandatory legislation.

Where our services involve the collection, removal, handling, disposal, or transfer of waste, both parties must comply with applicable waste regulations and environmental law. Waste must be accurately described before collection so that we can determine the correct handling method. You must not conceal hazardous, prohibited, or contaminated materials. If such items are discovered, we may refuse to collect them, charge extra, or terminate the service if necessary for safety or compliance reasons. All waste services must be carried out in accordance with legal duty of care requirements.

You are responsible for ensuring that waste is presented in a safe and lawful condition. This includes separating prohibited materials, avoiding overfilling, and making sure that items are not mixed in a way that creates risk or prevents lawful disposal. If you ask us to remove waste from a site, you confirm that you have the authority to arrange that removal and that the waste does not include items requiring specialist permits unless those arrangements have been agreed in advance. Waste disposal rules may vary depending on the nature of the material.

Any recyclable, reusable, or recoverable material may be processed through appropriate channels in line with environmental obligations. Where transfer notes, records, or other documentation are required by law, the parties will cooperate to ensure accuracy and retention for the required period. We may decline to move or dispose of certain items if doing so would breach regulations, create a safety risk, or exceed the scope of our authorised activities. You agree to provide truthful information about the contents and origin of any waste presented for collection.

In addition to the above, you must not use our services for unlawful, fraudulent, or abusive purposes. You must not request work that would require us to act outside our competence, licensing, insurance cover, or legal permissions. We may suspend or terminate a booking immediately if we reasonably believe that continued performance would be unsafe, unlawful, or commercially unreasonable. In such circumstances, any refund will be considered only for the unperformed part of the service and subject to lawful deductions for work already completed or costs already incurred.

We may subcontract or delegate some or all of the work to suitably qualified third parties. If we do so, we remain responsible for ensuring that the service is delivered with reasonable care and skill, subject to these terms and any applicable statutory obligations. You may not assign your rights or obligations under these UK service terms without our prior written consent. Any variation to the agreed service must be confirmed in writing by both parties to be effective.

If a dispute arises, the parties should first try to resolve it in good faith and without unnecessary delay. Any complaint should be made promptly with sufficient detail to allow us to investigate. If a resolution cannot be reached informally, either party may pursue the matter through the courts that have jurisdiction under these terms. These provisions are intended to promote clarity, fairness, and a practical route for resolving disagreements related to the service contract.

These terms are governed by the laws of England and Wales, unless the mandatory law of another part of the United Kingdom applies in relation to the specific service or customer. The courts of England and Wales shall have exclusive jurisdiction, except where otherwise required by law. If you are a consumer, you may benefit from additional protections under applicable consumer legislation, and nothing in these terms is intended to reduce those protections. The governing law clause helps ensure that the service conditions UK framework remains clear and enforceable.

The headings in this document are provided for convenience only and do not affect interpretation. A reference to a statute or regulation includes any amendment, re-enactment, or replacement of it. If there is any inconsistency between a quotation, invoice, or booking confirmation and these terms, the specific written agreement will prevail only to the extent of that inconsistency. Otherwise, these terms remain in force and apply to the full extent permitted by law.

By proceeding with a booking, making payment, or allowing the service to commence, you confirm that you have read, understood, and accepted these terms. They are intended to support a reliable, transparent, and lawful service arrangement for both parties. If you do not agree to any part of these conditions, you should not confirm the booking or permit the service to begin.